How to make email arrive in the Focused inbox automatically in Outlook.com, Hotmail, Live, or MSN


Microsoft has been rolling out the Focused and Other inboxes to Canadian email users of Outlook.com, Hotmail, Live, and MSN. The email software automatically sorts your email: more important email goes into the Focused inbox while less important email goes into the Other inbox.

The problem is that the software may not be getting it right. You may have some important email in the Other inbox and vice versa. Fortunately, you can tell the software which email should go to which inbox.

How do you make sure you get the emails you want to see in the Focused folder?

For desktop users:

  • Go the Other folder
  • Open an email from the sender such as Shopper’s Voice
  • Click on Move to in the menu at the top
  • Select and click on Always move to Focused inbox.
  • Tip: Check the Other tab from time to time to make sure you don’t miss any other important emails.

 

How to make email arrive in Focused inbox
Go to Other inbox and open an email such as from Shopper’s Voice.

 

It will take a day or two for Outlook to learn which email is Focused vs. Other. Check the Other tab from time to time to see if there are any other emails that should be sent to the Focused inbox.

You can always reverse the process by opening an email in the Focused folder, click on “Move to”, and select “Always move to Other inbox”.

You can also turn off the Focused inbox by following these instructions: https://support.office.com/en-us/article/Turn-off-Focused-Inbox-f714d94d-9e63-4217-9ccb-6cb2986aa1b2

 

For Outlook mobile app users:

  • Go to the Other tab.
  • Open an email from the sender such as Shoppers Voice.
  • Tap the overflow icon (three dots icon), and select Move to Focused Inbox.
  • Select Always Move.
  • The app will take a day or so to learn that this sender should be delivered to the Focused inbox
  • Tip: Check the Other tab from time to time to make sure you dont miss any other important emails.
Open email from Shopper's Voice
Step 1: Open up the email from Shopper’s Voice

 

Tap the overflow icon up top (three dots icon) AND select Move to Focused Inbox
Step 2: Tap the overflow icon up top (three dots icon) AND select Move to Focused Inbox

 

Select Always Move
Step 3: Select Always Move

 

To learn how to turn off the Focused inbox in the mobile app, click here: https://support.office.com/en-us/article/Turn-off-Focused-Inbox-f714d94d-9e63-4217-9ccb-6cb2986aa1b2

We hope this helps you get your emails sorted the way you like it.

 

199 thoughts on “How to make email arrive in the Focused inbox automatically in Outlook.com, Hotmail, Live, or MSN

    1. This was the longest survey I’ve ever done—way too long. I almost gave up. The survey asks too many personal questions. I thought this was for Giant Tiger not Shopper;s Voice?

  1. Yes very long survey….almost quit a few times …started the other day fall asleep than had to start right from the start again ….needs to be shortened…

  2. I do agree this survey is little to long but I’m looking forward to seeing coupons I will receive. Overall I had fun. Thanks for everything

  3. A very comprehensive consumer survey! Advantage for consumer…it gives an over-view of their own shopping habits!!!

  4. Looking forward to Receiving -Coupons/Cash/ or Whatever -in the Mail – Was very “Surprised” How LONG this Survey was!! There should be a “Time – Limit”!! Mary Boucher

  5. It was a good survey, but a bit long I hope this can help for a great development.
    Good way to know what the people like and what they need more .

  6. Yes, the survey was long – but interesting. The majority of questions related to average families – also to those of us retired.

  7. why is this survey so long ?? i was going to let id go after 1/2 hour but i thought about it it would have meant that i wasted my time but no more survey for me

  8. I didn’t mind doing the survey in fact I enjoyed it, house was quiet and no phones so all ok. Would love to win as I am a senior it would be nice, but even if I didn’t would still love to fill out surveys, thank you !

  9. Nice to know you appreciate what your customers have to say. I would like to add that Lori Ann was very knowledgeable and helpful in advising me when making my purchase. It means a lot to have someone take the time to explain values of products. it certainly made my shopping experience a pleasant one! Thank you Lori and Shoppers!

  10. I enjoyed doing this Survey. It was fairly long but kept my interest all the way through. Thanks for allowing us to share our family activities at home.

  11. I agree with some of the other people, the survey was way too long and you ask a lot of personal questions.

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